Refund policy

At Fragrant Life, we want you to feel confident about your purchase. Our return guidelines help protect the quality and authenticity of every fragrance we sell.

Unopened, sealed returns

Please request a return within 3 days of delivery. Eligible fragrances must be unused, unopened, and in their original packaging, with all original manufacturer seals and wrapping intact. Proof of purchase is required.

We cannot accept routine returns of fragrances that have been opened, unsealed, sprayed, used, or altered. This helps us ensure every customer receives an authentic, untouched fragrance.

Opening the outer shipping box does not affect return eligibility, provided the product packaging and original seals remain intact.

Fragrance is personal

Scents can wear differently on everyone. We do not accept returns or exchanges because of scent preference, including dissatisfaction with how a fragrance smells, lasts, or performs.

Please review the fragrance notes and product description before ordering. If you have questions, we’re happy to help.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If it arrives damaged, leaking, or incorrect, email janeil@fragrantlifellc.com within 3 days of delivery.

Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label, where safe to take them. Keep the item and packaging if safe while we review your request.

Our unopened-product restriction does not prevent you from reporting damage or a defect discovered when opening your order. If a defect becomes apparent later, please contact us as soon as you discover it.

We’ll work with you to arrange an appropriate resolution, such as a replacement or refund.

Requesting a return

Contact janeil@fragrantlifellc.com before sending anything back. Fragrant Life will provide a prepaid shipping label for approved returns.

Alcohol-based fragrances are flammable and require special handling. Please follow our return instructions and do not ship damaged or leaking fragrance back without contacting us first.

Inspection and refunds

We will examine your return within 3 days of receiving it and email you with the outcome.

Approved refunds will be issued to your original payment method. For routine unopened returns, we refund the amount paid for the returned product, including applicable tax. Original shipping charges are not refundable. This shipping-charge exclusion does not apply to damaged, defective, or incorrect items.

Your bank or payment provider may need additional time to post the credit.

Nothing in this policy limits your rights under applicable consumer protection laws.

Questions? Email janeil@fragrantlifellc.com. We’re happy to help.